Ordering Products from Synchrotech
Online Orders
To place on online order, simply click the "Buy Now" button next to the appropriate item on any of our product pages. To see the product index pages for PC Card products, click here; for USB products, click here, for FireWire® IEEE 1394 products, click here.
Free Shipping Terms
Synchrotech's free shipping offer is for FedEx Ground, ensuring faster delivery when choosing the free delivery option. This offer is exclusively for orders of $150 or more placed online on Synchrotech's Website, and shipping to destinations within the continental United States. Ground is 1 to 5 business day service and some restrictions do apply.
Telephone and Other Orders
If you have questions about placing orders with Synchrotech, please feel free to contact us by sending email to sales@synchrotech.com. If you prefer to talk to a real person, call us toll-free in the US at 1 (800) 793-9207 or internationally at 1 (213) 368-3760, Monday through Friday from 9:00am - 5:00pm Pacific Standard Time.
Quotes for volume discounts and resellers are best handled by faxing or emailing sales@synchrotech.com exact part numbers and quantity desired. Sales tax will only be withheld from California resellers if Synchrotech is provided with a valid and current California Reseller's Certificate via Fax.
- For pricing information and/or to place an order contact us:
- Via the easy to use Sales Information Form, or email sales directly at sales@synchrotech.com
- Telephone: (213) 368-3760
- Toll Free in United States: (800) 793-9207
- Fax: (213) 368-3765
Green Shipping Policy
In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.
Security Policy
When you enter your billing information Synchrotech employs a secure server. When browsers communicate with the secure server all data is encrypted, keeping it private. This technology makes it safer to transmit your credit card information over the Internet. If an error message occurs when you place an order, there may be a firewall between you and the Internet that is not configured to allow secure transactions. Ask your system administrator if port 443 is open for secure HTTP, and to configure it in the case that it is not.
To use the secure server, your browser must support SSL (Secure Socket Layer). If your browser does not support SSL, you cannot use the secure server, and are encouraged to use the alternative ordering methods above. If you are not able to access the secure server or prefer not to submit your billing information online, you can place orders via telephone or fax. Please see Telephone and Other Orders above.
Purchasing Policy
Shop with confidence - all purchases are secure.
Welcome to Synchrotech Online Shopping. We are here to assist you. If you have questions about placing your order with Synchrotech, please feel free to contact us by sending email to sales@synchrotech.com. If you prefer to talk to a real person, call us toll-free in the US at 1 (800) 793-9207 or internationally at 1 (213) 368-3760, Monday through Friday from 9:00am - 5:00pm Pacific Standard Time. This page contains some important information that you need to know about ordering from Synchrotech Online.
Privacy
The information you provide Synchrotech will never be disclosed to third parties. We maintain your billing and shipping information for internal business purposes only.
Placing Orders
You may place your order online using our secure server using SSL technology to encrypt your order and safeguard your information. If your browser does not support SSL (Secure Socket Layers) or if you prefer to purchase by another means, contact us using one of the methods listed above in Telephone and Other Orders.
After Placing an Order
After you place your order, you should receive an email acknowledgment within one business day to confirm that we are processing your order. The message will contain the details of your order including the total amount that will be billed to your credit card including tax, shipping and handling. This message will be your receipt. A receipt will also be included with your purchase. Be sure to keep your receipt as you will need it if you require warranty service.
Products
Synchrotech's policy is one of ongoing product update and revision. Synchrotech may modify, revise, or discontinue products at any time. Synchrotech will notify you if an order cannot be fulfilled due to product discontinuation or availability.
Prices
Prices quoted on the Website do not include taxes. All prices are stated and payable in US dollars. Prices are subject to change without prior notice, due to the volatility of the computer market.
Taxes
Orders placed in California are subject to sales tax.
Shipping and Handling
Separate charges for shipping and handling will be added to the cost of the order. Generally, all orders will be shipped within 24 hours of receipt, Monday through Friday. We're sorry, but Synchrotech is unable to deliver to PO, APO, or FPO Boxes. All orders to Alaska and Hawaii will be shipped via air at the rate for Next Day or Two Day Express Delivery.
Regular Shipping
Regular orders will be shipped via Fedex Saver and should arrive within 3-7 business days depending on destination.
Rush Delivery
Rush orders will be shipped via air. Rush orders placed by 4:00pm Pacific Time will be delivered within two business days if Two Day Delivery or the next business day if Next Day Delivery.
We use standard Fedex Rates for all shipping.
Payment Terms
Synchrotech accepts Visa, MasterCard, American Express, Discover, and Diners Club as the payment options for your purchase. Your credit card will not be charged until the product is shipped.
15-DAY MONEY BACK GUARANTEE
The Product comes with a 15-day Money Back Guarantee. If, for any reason, you are not completely satisfied with your purchase of this Product, you may return it to Synchrotech and obtain a full refund of the original purchase price of the Product, excluding shipping and handling charges. The item must be returned undamaged, with all included original items, in the original packaging. Items returned after 15 days, and items that do not meet the above qualifications, are subject to a restock fee. This fee is determined based on the merchantability of the item and is typically 20% or less of the purchase price. If you need any assistance regarding the use of a Synchrotech product, please contact us at 1 (800) 793-9207 or 1 (213) 368-3760. To return a product to Synchrotech within 15 days of purchase:
Call to receive a RMA number for the item you want to return. Include complete contents of the product including original packaging and package inserts. Carefully, pack the contents in the original, or otherwise secure carton. Inside the package, include the RMA number on the order invoice, noting the quantity being returned and the reason for the return. For faster processing of your return, address the package by attaching the return label provided with clear tape or glue. Ship only insured and prepaid. You will not be eligible for a refund if the product is lost or damaged during the return shipment. The package should be shipped to Synchrotech at 7536 Tyrone Ave, Van Nuys, CA 91405. Upon receipt of the returned Product by Synchrotech, a refund will be made by crediting the credit card account number used for the original purchase. Synchrotech reserves the right to make the determination of undamaged condition and may reduce the credit to you if the Product is not returned in undamaged condition or if all contents of the Product are not returned.
LIMITED WARRANTY
The Product is subject to the terms of the warranty that is expressly stated on, packaged with, or accompanies the Product. SYNCHROTECH DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Unless otherwise provided in the applicable Product warranty, the Product purchased under this agreement is eligible for warranty service only within the United States. The software included with any Product is subject to the license agreement that is part of the package. Unless specifically stated as otherwise on individual product pages, products come with a one year limited warranty.
